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Return Policy

 Order Cancellations

All order cancellations will now be subject to a 15% processing and handling fee.

For special orders, you will be subject to processing and handling fee of up to 50% as those are rare items and may be difficult to sell.

To cancel your order, you must send us an email at marketing@zeustactical.com, Your order is not cancelled until you receive an order cancellation confirmation email from us.

Order cannot be canceled once it is shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns & Refunds policy.

Returns and Refunds

Returns are not accepted for consumable products such as paints and for internal upgrade and repair parts such as springs and gearsets.

No returns on ANY Special Sale items. All sales are FINAL on these items.

The return policy applies to any purchase made through asiaairsoft.com retail website. We offer a 30 Days Return Policy for factory defective items from the date of arrival at your shipping address. A 20% handling fee of the item price would be charged for any returned item. You are responsible for the return shipping costs.

Customer must email us at marketing@zeustactical.com and receive a Return Authorization email from us before ship any items back to us or your package may be rejected.

In order to receive a refund for any returnable product, the product must be returned to us in excellent condition and in its original state, unused and with all original boxes and packaging intact, and all manuals (if applicable) complete of any product manufactured, sold or distributed by Zeus Tactical

Once we receive your item(s), a refund will be processed. The way your refund is processed depends on your original payment method.

we have money back guarantee to make sure you receive your order. For more information about this issue, please contact us.

Defective Items

Customer must provide the evidences by photos or Video, If you do not apply these two evidence, zeustactical.com will not apply and refund or replacement for the defected items.

If you need to have a Fully refund of the items you purchased, Buyer must be shipped back with defected items. zeustactical.com will take the responsible of the return delivery piror to receving the evidence of pictures or videos from you. Please send all the Evidences to the support@zeustactical.com